Welcome to Fort Financial Careers
Our employees are the foundation of our success. For over 80 years, we have empowered our team to deliver innovative financial solutions while serving our members with excellence. We are committed to fostering a talented, engaged workforce and being an employer of choice.
If you value a community-focused culture dedicated to exceeding expectations, we invite you to explore opportunities with us.
Benefits include:
- Medical, dental, vision, and life insurance
- Short- and long-term disability
- Pension and 401(k)
- Paid time off and holidays
- Paid volunteer time
- Educational reimbursement
- Professional development
For more information, please contact our Human Resources team.
Current Job Openings
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
As a Vice President of Retail, you will be responsible for leading and supporting the credit union’s branch and contact center operations while helping create a consistent, high-quality experience for members and staff. As a member of the Executive Management Team, you will provide leadership to retail management teams, oversee sales and service initiatives, support operational procedures, and help develop strategies that strengthen member relationships. The ideal candidate should be a collaborative and results-oriented leader with a strong combination of retail banking, operations, sales, service, and people-development skills, capable of driving performance and fostering trusted financial relationships.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities & Qualifications:
- Provide leadership and strategic direction for branch and contact center operations to ensure a consistent and high-quality member experience.
- Lead, coach, and develop retail management teams by identifying strengths, addressing areas for improvement, and supporting ongoing employee growth.
- Establish, communicate, and monitor sales and service goals that align with the credit union’s strategic plan and annual objectives.
- Collaborate with executive leadership and department heads to support credit union strategies, policies, procedures, and initiatives.
- Engage regularly with retail leaders and frontline teams to review performance, identify opportunities, and develop solutions.
- Visit branch locations to support staff, evaluate expectations, improve communication, and strengthen overall performance.
- Facilitate sales and service discussions, share results, and recommend improvements that support member service and business goals.
- Identify opportunities to improve the overall member experience for both external members and internal team members.
- Evaluate frontline training needs and partner with the training department to recommend and develop helpful resources.
- Support hiring, coaching, and performance management for retail leaders and staff as appropriate.
- Develop and implement operational, security, and internal control procedures for branches and frontline teams.
- Monitor branch staffing needs and help ensure locations are appropriately staffed to meet service expectations.
- Respond to complex member questions or concerns in a way that reflects exceptional service and trusted financial guidance.
- Oversee branch appearance, equipment needs, and budget recommendations to support professional and efficient retail operations.
- Stay informed on branch operations, frontline performance, service trends, and factors that may impact the credit union.
- Represent the credit union professionally in the community and support local engagement initiatives.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
Location:
Corporate Office - Fort Wayne, Indiana
Job Summary:
As Vice Presdient - Business Lending Officer, you will be responsible for developing, managing, and growing business lending relationships while supporting the overall success of the credit union’s commercial loan portfolio. You will work closely with business members to understand their financial needs, recommend appropriate lending solutions, and guide loans through the application, underwriting, approval, and closing process. The ideal candidate should be a relationship-driven and results-oriented professional with a strong combination of business development, credit analysis, portfolio management, and financial service skills, capable of building trusted member relationships and driving growth in business lending.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Develop and maintain strong business member relationships by identifying needs and recommending appropriate lending and deposit solutions.
- Meet with business members to evaluate creditworthiness, gather financial documentation, and guide them through the loan process.
- Analyze credit risk, recommend loan structures, and help establish collateral requirements, covenants, and other lending terms.
- Partner with internal lending and operations teams to ensure business loans are properly documented, closed, funded, and maintained.
- Monitor existing business lending relationships through regular contact, annual reviews, updated financial information, and ongoing portfolio management.
- Maintain a strong understanding of credit union products, services, lending guidelines, policies, and applicable regulations.
- Support the growth of the business lending portfolio by identifying new loan opportunities and recommending business loan and deposit products.
- Assist with the continued development and refinement of business lending procedures, loan programs, and product guidelines.
- Ensure compliance with internal policies, credit union procedures, and state and federal regulations related to business lending.
- Collaborate with branch, lending, operations, and business services teams to deliver an exceptional member experience.
- Stay current on economic conditions, industry trends, and regulatory changes that may impact business members and lending decisions.
- Represent the credit union professionally while supporting business development efforts and community relationships.
Desired Qualifications:
- Required Experience: 3-5 years of similar or related experience.
- Required Education: Bachelor's degree or achievement of formal certifications recognized in the industry as equivalent.
Location:
Corporate/Lima Road Branch - Fort Wayne, Indiana
What you will be doing:
As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
- Lead and motivate staff to achieve exceptional member service and excel in individual/team goals.
- Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
- Promote a supportive and motivating work environment that encourages growth and excellence.
- Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
- Develop and execute strategies to attract new members and grow existing member relationships.
- Find opportunities to improve overall member experience.
- Be an active contributor in our community and support local engagement initiatives.
- Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
- Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
- Collaborate with marketing and business development teams to implement campaigns and initiatives.
- Collaborate with our internal lending teams to ensure proper member service and assistance.
Qualifications:
- Required Experience: 3-5 years of direct management experience.
- Preferred Experience: 3-5 years of banking or financial institution experience.
- Required Education: Bachelor's Degree