File A Loan Claim

If you need to file a claim, visit the claims portal on our partner site, Securian Financial.

You may also contact Account Resolutions at 260.432.1561, option 6 to start the claims process. We will notify Minnesota Life Insurance Company (“Minnesota Life”) on your behalf. They will assign a claim number and send claim documents to you, which need to be completed and returned. For each event, you will need to do the following:

• For death claims, you will need to provide a copy of the death certificate.
• For disability claims, you will receive a claim form to be completed by you and your physician.  You will need to be disabled for 30 consecutive dates before you qualify for benefits.
• For involuntary unemployment claims, you will receive a claim form to be completed by you and your employer. You will also need to provide proof of your receipt of unemployment benefits. You will need to be unemployed for 30 consecutive dates before you qualify for benefits.
• For claims that occur within the first 2 years of electing the coverage, Minnesota Life will review your application and the facts of your claim to confirm that you were eligible for the coverage when you applied.
• Upon receipt of completed claim documents, Minnesota Life will review your claim for benefits and you will be notified within 10 days whether your claim is approved, denied, or if more information is needed. For disability and involuntary unemployment claims, you will be asked to complete continuation claim forms on a monthly basis to support your ongoing disability or unemployment. If your disability is expected to continue for a period of time, your doctor should indicate an estimated duration on the claim form. This may allow Minnesota Life to issue benefits without a monthly claim form.
•  You should continue to make payments on your loan until a claim decision is completed and communicated. If the claim event results in continuing benefits, claim forms should be completed and returned when requested to prevent further delay in issuing benefits.

If you have questions at any time regarding your claim, you are welcome to call Minnesota Life’s Customer Contact Center at 1.800.328.9442 or you can access your information at Securian.com/benefits

If you need to file a GAP claim, please contact our Total Loss Department at 260.432.1561, option 6, or by emailing TotalLoss@FortFinancial.org.

We will need a copy of your insurance settlement and police report if stolen.

If you need to file a DPW claim, please contact our Total Loss Department at 260.432.1561, option 6, or by emailing TotalLoss@FortFinancial.org.

We will need a copy of your insurance settlement and police report if stolen.

If during your enrollment period you suffer a loss, incur your deductible, and get your auto or RV repaired you may be able to recover your deductible.  You will need your Benefit ID located in your Auto Advantage (ADR) Welcome Packet. 

To initiate a claim or for questions, please visit Assurance Plus' claims center online or by calling Program Administrator at 1.877.296.4892.

Mechanical Breakdown Protection claims, except Roadside Assistance, require pre-authorization before any work is performed.  You can take your vehicle to the repair shop of your choice, and you will present them with your Route 66 Service Agreement. 

To obtain pre-authorization, the member or representative of the repair facility should call 800.808.0828 or by emailing the administrator at claims@route66warranty.com. The following information will be required before authorization of repairs:

1. Agreement Number
2. Agreement Holder’s Name
3. Current Mileage
4. Mechanical Complaint
5. Itemized Estimate. 

For Emergency Roadside Service call 888.207.0166.  Information can be found on the contract. 

Vehicle Protection Plan claims, except Roadside Assistance, require pre-authorization before any work is performed. 

To obtain pre-authorization, members should call 888.685.9327 for all claims, except Roadside Assistance, during the timeframes listed in the table below.  For Roadside Assistance, members should call 866.330.0760.  In the event a claim occurs on a weekend, members should call the Claims Center the following Monday to begin the process. 

Member should be prepared to provide Contract Number, Name, Address or VIN.  Information can be found on the contract.